BOSTON, MA, April 10, 2026 (GLOBE NEWSWIRE) — Alleron Expert Group (AEG)a Boston-based cloud consulting and managed services company, today announced a significant expansion of its services portfolio, in addition to a milestone: six consecutive years of 100% customer retention. This achievement – virtually unheard of in the managed services industry – reflects the company’s commitment to elite, senior-only cloud engineering for mid-market and enterprise organizations in the financial services, real estate and regulated industries.
| 100% Customer retention |
99.99% Uptime SLA |
15 minutes Callback support |
6 years Zero churn |
AEG operates on a model that inverts the standard MSP playbook. Where most providers rely on junior engineers, offshore teams and opaque service bundles, AEG uses only senior cloud architects, each of whom personally designs, implements and supports each environment. There are no account managers, no helpdesk transfers and no private lock-in. Every AEG customer has the direct number of his technician.
“The IT consulting industry rewards salesmanship over expertise. We built AEG to solve that. Our customers don’t call a helpdesk, they call the engineer who built their environment. When you pair real expertise with real responsibility, 100% customer retention is not a goal, but the natural outcome.”
— Gene Glekel, Founder and Chief Engineer, Alleron Expert Group
Contractually backed performance, not promises
AEG supports every assignment with a 99.99% uptime SLA — financially and contractually guaranteed. Customers experiencing problems will be called back within 15 minutes, no ticket queue. All assignments take place without long-term contracts; customers can cancel within 30 days if AEG does not perform. To date, no customer has done so. AEG also offers a contingency pricing model, where customers pay from savings generated in the first year of their engagement, aligning the company’s incentives directly with customer outcomes.
Proven ROI in the most demanding environments
Customers migrating from colocation to the cloud consistently achieve full payback within six months through the elimination of waste, reduced sprawl, and right-sized infrastructure. AEG’s proactive monitoring solves most problems before customers are ever aware of them – a discipline rooted in the company’s hedge fund origins, where security and resiliency standards allow no compromise.
“AEG’s strategy saved us more than $1 million in our first three years. Our environment is complex, highly secure and regulated. They executed the transition seamlessly without a single outage and responded to support issues in real time.”
— Vitaly Milavsky, CTO, FirTree Capital Management
“Ultimately, we worked with AEG to execute a complete cloud transition, with exponentially better flexibility, operational resilience and an OpEx reduction of approximately 50%.”
— Rizwan Ali, CTO, New Holland Capital
A full-spectrum cloud practice
The extensive service portfolio includes three integrated practice areas:
- Managed services: End-to-end cloud operations with 24/7 monitoring, proactive incident response and continuous optimization linked to measurable business results.
- Strategic services: Resilient cloud architecture assessments, technology due diligence for mergers and acquisitions, IT budget optimization, and cloud talent gap consulting – aligning infrastructure with long-term business growth.
- Technical services: Azure and AWS architecture, Cloud Resilience and BCDR planning, Disaster Recovery, Office 365 migration, Intune device management and business email security.
Built from the ground up for regulated industries
Founded as a division of a renowned New York-based Managed Service Provider, AEG was built to address a persistent market gap: regulated industry companies were dependent on IT partners who lacked true cloud expertise, resulting in sprawling environments, rising costs and a weakening of security postures. AEG applies financial services security standards universally: customers consistently pass IT compliance audits with minimal friction. All environments are fully documented and have no dependencies of their own. Customers fully own their infrastructure.
About Alleron Expert Group
Alleron Expert Group (AEG) is a Boston-based cloud consulting and managed services company specializing in Azure and AWS architecture, cloud migration, disaster recovery, and managed cloud operations. AEG employs only senior cloud engineers – no junior staff, no sales team, no offshore delivery. Since its inception, the company has maintained a 100% customer retention rate and a financially guaranteed uptime SLA of 99.99%, serving mid-market and enterprise organizations in the financial services, real estate and regulated sectors.
