Singapore, September 4, 2025 (Globe Newswire) – Worldwide supplier of Digital Business Services Leader TP (previously teleperformance) today announced that it was ranked Top company on the 2025 Frost Radar ™ for customer experience management in Asia-Pacific. This marks the seventh consecutive year that TP has reached this recognition.
TP achieved first place in a global benchmark, including more than 200 competitors in the industry. In its ranking, market research agency Frost & Sullivan noted that TP has been converted into a competitive business service provider with an extensive package of data analyzes, technology, digital marketing and advice driven by strong data and technological competencies and deep vertical possibilities that AI models use, compliance frameworks and regulatory knowledge.
“The leadership of TP on the Frost Radar reflects its daring pivot to an AI-first, innovation-guided growth strategy, combined with deep domain expertise rooted in delivering meaningful business results for customers,” said Krishna Baidya, Senior Industrie Director, Frost & Sullivan. “TP is now leading its digital transformation by using its strategic investments in generative AI, intelligent automation, own platforms and its worldwide business services. The capacity of the company to combine high-tech innovation with a high-touch service model.
Frost & Sullivan noted that TP continues to invest in digital advice, analysis and technology as a service, so that customers are helped to design, analyze and implement AI-driven solutions that speed up their transformation and help create a competitive advantage. TP also combines advanced technology and human empathy, combining best practices driven by analyzes, automation, platforms and consulting expertise to offer more compassionate, people-oriented customer experiences.
“Having our Asia-Pacific activities recognized by Frost Radar ™ For the seventh consecutive year, the strategic ‘Future Forward’ plan of TP and dedication to innovation-driven growth by serving as a preferred ai-enabled strategic partner for customers and helping them to create a strong competitive advisory” “” Dave Rizzo, APAC president at TP. “This performance reflects the dedication of our team to delivering transformative solutions that help our customers by navigating the complex technical landscape.”
When recognizing TP on the Frost Radar, Frost & Sullivan also noticed on his own and partner AI Solutions from TP Tp.ai FAB’s orchestration layer, which helps customers improve operational efficiency and customer satisfaction. These include TP’s own solutions such as
TP Interact (Interaction Analytics Platform), TP Recommender (Pedictive Analytics Platform) and Storyfai (Multiittal Translation Engine).
About Teleperformance group
Teleperformance (TEP – ISIN: FR0000051807 – Reuters: TRPRF.PA – Bloomberg: TEP FP), is a world leader in digital business services that consistently wants to combine the best of advanced technology with human empathy to provide improved customer service that is easier, faster and safer for the world’s greatest brands and their customers. The extensive AI-driven service portfolio of the group varies from customer service for Front Office to Back-Office functions, including operational advice and high-quality digital transformation services. It also offers a series of specialized services such as collections, interpretation and localization, visa and consular services and the outsourcing services for recruitment process. The teams of multilingual, inspired and passionate experts and advisers spread in nearly 100 countries, as well as the local presence of the group, it makes a good capable of supporting communities, customers and the environment. In 2023, teleperformance reported consolidated turnover of € 8,345 million (US $ 9 billion) and the net profit of € 602 million.
Teleperformance shares are traded on the Euronext Paris market, compartment A, and are eligible for the deferred settlement service. They are included in the following indices: CAC 40, Stoxx 600, S&P Europe 350, MSCI Global Standard and Euronext Tech Leaders. In the field of corporate social responsibility, teleperformance shares have been included in the CAC 40 ESG since September 2022, the Euronext Vigeo Euro 120 index since 2015, the MSCI Europe ESG Leaders Index since 2019, the FTSE4GOOD index since 2018 and the S&P Global 1200 ESG -index.
For more information: http://www.tp.com.
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