Hawx Pest Control has been named the top ranked company in the Applause Pest Control Category of 2026, Best Customer Satisfaction. This reflects data-driven excellence in customer experience, standardized processes and technology-enabled service, supported by ongoing training, detailed property assessments and responsive follow-up across its multi-state operations.
Photo credit Hawx smart pest control
SALT LAKE CITY, Feb. 11, 2026 (GLOBE NEWSWIRE) — Hawx Pest Control (Hawx) has been named the top-ranked company in the Best Customer Satisfaction category of pest control in the 2026 Applause Top 10 Awards, which recognize home services companies that consistently deliver strong customer experiences based on verified performance data. The ranking places Hawx first among providers highlighted for customer satisfaction, after evaluating more than 18,000 data points from nearly 3,000 home service companies on the Applause platform.
Applause states that the Top 10 Awards are determined entirely by platform data, including Google reviews and customer satisfaction scores (CSAT), with both metrics normalized for volume to recognize sustained performance rather than isolated results. In the pest control segment, Hawx Smart Pest Control ranks first in the Top 10 of “Best Customer Satisfaction”, while other providers in the category are also recognized for strong customer feedback. This approach reflects approximately the top 2 percent of home service companies using Applause in terms of measured service quality and customer experience.
Hawx leadership said the award aligns with its long-term emphasis on customer-centric activities. Founded in 2013 by Scott Wilson and Matt Mehr, Hawx has grown into a national provider of residential and commercial pest control services, including services for common household pests, termites, mosquitoes, insulation replacement and more. It has focused on building standardized processes and technology-enabled workflows, while allowing technicians to tailor treatments to the specific conditions of each property.
“It is encouraging to see that independent customer data confirms that our service model delivers consistent results for homeowners,” Scott Wilson, CEO of Hawx, said. “Applause aggregates Google reviews and customer satisfaction feedback at scale, and this recognition reflects the work our teams do every day in homes and businesses in the markets we serve.”
Applause shares that it collects customer survey responses for each participating company and rates information, adjusting scores based on the number of responses to ensure statistical significance. According to the program materials, the 2026 prices are based on data from thousands of companies and tens of thousands of survey responses collected through the platform, providing a comparative view of customer sentiment over time.
Within Hawx, customer feedback from Applause and other channels is processed into training, coaching and process improvements. Matt Mehr, president of Hawx, said the company relies on proprietary service applications that guide technicians through each visit, document completed work and generate detailed service tickets for customers. “Our technology helps us show customers exactly what we have done on their property, note any conditions that need to be monitored and ensure information is available the next time we are there.” he said. “That continuity is essential when different team members visit the same home during a service plan.”
Hawx describes its approach as detail-oriented, with technicians trained to assess each property’s unique layout, pest pressure and environmental factors before recommending or carrying out treatments. The company also emphasizes what it calls “service recovery,” in which quick follow-up visits or adjustments are initiated when a customer reports that an issue has not been fully resolved. Internally, emphasis is placed on maintaining consistent communication between customer touchpoints, using shared records so that information provided to one representative is available to others.
Training remains central to Hawx’s model. Public information about the company states that it provides both technical instruction on pest identification and treatment methods, as well as the development of communication skills with customers, with the aim of ensuring technicians can clearly explain recommendations and respond to on-site questions. Hawx reports that this structure supports repeatable service quality at scale and contributes to the positive feedback it receives in online reviews and satisfaction surveys.
Above all, credit goes to the Hawx technicians who delivered the outstanding service experiences that earned the company this honor. Earning a place in the Applause Top 10 reflects continued service excellence and a proven commitment by Hawx operations managers to meet and exceed customer expectations.
According to Mehr, the recognition in the Applause Top 10 Awards underlines the importance of deploying data-driven programs to improve the customer experience of home service companies. “Customer expectations continue to rise, and the tools we use at Hawx make it possible to measure performance in real time,” he said. “For Hawx, that visibility helps us amplify what works, quickly identify gaps and continue to invest in our teams in the field.”
Customers interested in Hawx’s services can request inspections or schedule treatments through the website, where they can also find information about service plans, covered pests and service guarantees. The company offers recurring treatment options and targeted programs for specific pest problems, with service availability varying by market.
Visit the Hawx website to learn more about its pest control services and customer experience initiatives.
About Hawx
Hawx Pest Control is a US-based pest control company founded in 2013 by Scott Wilson and Matt Mehr. It provides residential and commercial pest control services in multiple states, offering solutions for a wide range of pests, including ants, spiders, termites and mosquitoes. Hawx combines standardized operating procedures, proprietary service applications and ongoing technician training to deliver data-driven, customer-centric service. The company emphasizes clear communication, responsive follow-up, and property-specific treatment plans designed to help protect clients’ homes and businesses.
Contact details:
Contact name: Scott Wilson
Contact email address: [email protected]
Website: http://www.hawxpestcontrol.com
Address: Ogden, UT 84404, United States
A photo accompanying this announcement is available at https://www.globenewswire.com/NewsRoom/AttachmentNg/161e5601-a427-4580-bc9a-725028c11e0f
